The training has helped ensure that our staff are equipped to engage with customers in a sensitive and compassionate way. Signpost people to sources of additional support.End conversations sensitively and effectively.Explore and practice active listening skills.Recognise signs of vulnerability in others.Assess emotional health using the Emotional Health Scale.Identify factors that can create vulnerability.You need to attend both sessions to receive a certificate.Īt the end of this course attendees will be able to: This course will take place in two three hour sessions as detailed below. The course provides participants with the tools and techniques to identify, interact with and signpost vulnerable individuals. This is an active listening course, aimed at individuals who interact with vulnerable customers in their roles.
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